Clients must provide safe and timely access to the property, running water and electricity, and secure pets and fragile or valuable items before service. 

Advance Notice: If a scheduling conflict arises for either of us, we’ll communicate as early as possible and decide whether to reschedule the cleaning or resume service on the next regularly scheduled date.

Unforeseen Circumstances: The client and I may each cancel once per calendar year with less than 24 hours’ notice without a fee or credit. After that courtesy cancellation has been used, an additional late cancellation by the client will result in a $75 fee. If I make an additional late cancellation, the client will receive a $75 credit toward their next cleaning. No fee or credit will apply when service is cancelled because travel or working conditions are reasonably considered unsafe.

Walk-throughs and initial cleaning times are flexible. For re-occuring cleans, I am available Tuesday through Friday, with a start time of 1:30 p.m.

Commercial- I am available Tuesday and Thursday evenings.

A valid card on file is required when the quote is approved to secure the initial cleaning appointment.

Payment for the initial cleaning will be charged 24 hours before the scheduled appointment. If payment cannot be processed, the appointment may be postponed until payment is received.

For all recurring cleanings, payment will be charged to the card on file after each service is completed.

Paper agreements and alternative payment arrangements may be available upon request.

Pricing is based on the property’s condition and information available at the time of the walkthrough. If the condition of the space requires significantly more time than was reasonably apparent during the walkthrough, or additional tasks are requested before or during the cleaning, the service price may be adjusted to reflect the extra time and work required.